Frequently Asked Questions
Explore our FAQs for immediate answers — and if you need more support, contact us for personalised help.
How long does shipping take & how much does it cost?
Shipping is free on all orders. We process orders in 1–3 business days, with delivery taking 5–12 business days depending on your location. You can find more details on our Shipping Information page.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email so you can follow it every step of the way via the Track Your Order page.
Do you ship internationally?
Yes - we ship worldwide.
Returns, satisfaction & order changes
We offer a 14-day satisfaction guarantee, with returns or replacements available (conditions apply). Full details are on our Refund & Return Policy page. If something’s not right, reach out — we’ll do our best to make it right.
Need to cancel or change your order? Contact us as soon as possible after purchase. We’ll try to help, but changes or cancellations can’t be guaranteed once processing begins.
Is my payment information secure?
Yes — all payments are protected with SSL encryption and trusted payment providers.
Where are you located?
We are based in Brisbane, Australia.
