Key information:

• Processing times: Orders are processed within 1–3 business days (Monday–Friday).
• Delivery times: Delivery typically takes 5–12 business days (Monday–Friday) after dispatch.
• Shipping costs: Free shipping on all orders.

Shipping Locations
We ship globally.

Delivery Times:
It takes us one to three working days to process your purchase after you put it. Following processing, your order will be dispatched, and delivery should take 5–12 working days.

Shipping Costs:
Free shipping on all orders — always. No minimum spend required.

Order Cancellations:

If you need to cancel your order, please contact our customer support team as soon as possible after purchase. Cancellations are not guaranteed, as orders may be processed immediately. We will confirm cancellation if your order has not yet entered processing or dispatch.

Delayed Orders:
If your delivery is taking longer than expected, please allow an additional 2 business days and review your tracking information.

Delays may occasionally occur due to high order volumes, public holidays, peak periods, or third-party carrier disruptions (e.g. Australia Post).

If your order has still not arrived, please contact us with your order number, and our team will assist you promptly.

Orders That Are Damaged Or Inaccurate:
If you received your package but if your order arrives damaged or incorrect, please contact us with:

• Your order number
• Clear photos of the issue
• A brief description of the problem

We’ll resolve it quickly and make things right.

Contacting Us About Your Order:

For any order enquiries, please reach out via our Contact Us page and include your order number. One of our friendly team members will respond within 24–48 hours.